{"xsrfToken":"4f3b7e0ebc62dc47f4537b670d53e0571a85cd96_lout","branding":{"id":"1","key":"ccs","name":"Coebra Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#fcfcfc","headerLinkColor":"#292929","headerLinkHoverColor":"#13395c","headerLinkHoverBGColor":"#13395c","headerBadgeColor":"#13395c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c7fd81a7-4e70-4e74-ad1f-6bea2b61c2e1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NmIxYTEwZS1iNmYxLTRmNTUtOGEyOC03ZDYzMmY4ZTE4NTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3ZmQ4MWE3LTRlNzAtNGU3NC1hZDFmLTZiZWEyYjYxYzJlMSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3Nzg3NTAsIm5iZiI6MTczODc3ODE1MH0.6RThPEkXhHgcWOUkjyQ495AcQYRLHMzui2n6r9SgiTc&client=76b1a10e-b6f1-4f55-8a28-7d632f8e1858&mode=fit","logoId":"c7fd81a7-4e70-4e74-ad1f-6bea2b61c2e1","isLogoAvailable":true,"helpCenterTitle":"Welcome to COEBRA's Customer Support Portal","sharedPortalName":"COEBRA Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to COEBRA's Customer Support Portal","sharedPortalName":"COEBRA Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#02496f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/92588981-bfd2-47ad-82a9-88b101e704c6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NmIxYTEwZS1iNmYxLTRmNTUtOGEyOC03ZDYzMmY4ZTE4NTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkyNTg4OTgxLWJmZDItNDdhZC04MmE5LTg4YjEwMWU3MDRjNiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3Nzg3NTAsIm5iZiI6MTczODc3ODE1MH0.B8OIHAgKH95O83cxaOew84KJBCjSNjJ2wxndl8H1SfA&client=76b1a10e-b6f1-4f55-8a28-7d632f8e1858&height=300&mode=fit","bannerMediaApiFileId":"92588981-bfd2-47ad-82a9-88b101e704c6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ccs","projectId":10007,"serviceDeskId":1,"name":"Coebra Customer Support","description":"<p>Welcome! You can raise a request for Coebra Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"19","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://1coeus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"10","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://1coeus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"12","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://1coeus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"COEBRA: Customer Request - Changes"}],"orderMapping":{"4":[19,6],"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"49a68290-3b3b-304a-a0be-dedc456d10c8","appLinkName":"","appLinkUrl":"","spaceKey":"MCUG","spaceName":"Manufacturer COEBRA User Guide","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CCS","serviceDeskId":1,"kbLinkDomainURLs":["https://1coeus.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NmIxYTEwZS1iNmYxLTRmNTUtOGEyOC03ZDYzMmY4ZTE4NTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NzkzNTAsIm5iZiI6MTczODc3ODE1MH0.Lp0YuFvKUHA0QVkv55y5474X05nzPZK14_9jbxMlg7c","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"76b1a10e-b6f1-4f55-8a28-7d632f8e1858","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10007,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://1coeus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/19","calendarParams":{"firstDay":0,"date":"2025-02-05T17:55:50+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"49a68290-3b3b-304a-a0be-dedc456d10c8","appLinkName":"","appLinkUrl":"","spaceKey":"MCUG","spaceName":"Manufacturer COEBRA User Guide","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CCS","serviceDeskId":1,"kbLinkDomainURLs":["https://1coeus.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NmIxYTEwZS1iNmYxLTRmNTUtOGEyOC03ZDYzMmY4ZTE4NTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NzkzNTAsIm5iZiI6MTczODc3ODE1MH0.Lp0YuFvKUHA0QVkv55y5474X05nzPZK14_9jbxMlg7c","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"76b1a10e-b6f1-4f55-8a28-7d632f8e1858","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2024-06-28T13:16:45.460093032Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"IT support request","submit":{"lock":true,"pdf":true},"templateFormUuid":"830ff42c-8dd3-421c-815d-93bb4ac114ef"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sorry to hear you’re experiencing issues on the COEBRA platform. To help us diagnose and fix your problem, please provide as much detail as possible. Once we review the issue, our team will reach out with a solution."}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":26},"layout":"default","localId":"70f2c8fa-e487-4461-bc5e-22f7eeac96f9"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":27},"layout":"default","localId":"7497650d-9ef8-4b07-ae05-e5fb8f1c87bd"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":29},"layout":"default","localId":"fbc5fac0-148c-4e4d-83e8-5184d95047b0"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default","localId":"ef316ca0-1ba2-42cd-a1ea-dfebe58ed2c0"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0bf81c63-f376-4658-85c3-8dfaf2850b26","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"b45715d3-3d26-439d-b1ca-f0619c501115"}},{"type":"paragraph","content":[]}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"e9e084ea-b2e4-4e31-861e-1279d5633ea0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":8},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{"17":{"t":"sh","i":{"co":{"cIds":{"16":["5"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"Critical","conditions":["17"]}},"questions":{"8":{"type":"pg","label":"Detail the nature of this impact on the business or customers","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"cm","label":"Browser","description":"Which browser are you experiencing the problem","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"26":{"type":"tl","label":"Organization Name","description":"","validation":{"rq":true},"jiraField":"customfield_10035","questionKey":""},"5":{"type":"cm","label":"Module","description":"Which functionality do you want to report?","validation":{"rq":false},"choices":[{"id":"3","label":"Registration","other":false},{"id":"2","label":"Platform Access","other":false},{"id":"1","label":"BAA Submission","other":false},{"id":"4","label":"Policy Upload","other":false},{"id":"5","label":"Claim(s) Subsmission","other":false},{"id":"6","label":"Accessing / Running Report(s)","other":false},{"id":"7","label":"Inviting Other Users","other":false},{"id":"8","label":"UI / UX","other":false},{"id":"9","label":"System Error Message","other":false},{"id":"10","label":"Security Related Issue(s)","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"1":{"type":"tl","label":"Describe the issue","description":"","validation":{"rq":false},"jiraField":"summary","questionKey":""},"27":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Explain what caused the issue in as much detail as possible","description":"What were the steps required to create the problem?","validation":{"rq":false},"jiraField":"description","questionKey":""},"29":{"type":"da","label":"Date Issue Encountered","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"at","label":"Attachment","description":"Add relevant files","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"cs","label":"Priority","description":"","validation":{"rq":false},"choices":[{"id":"5","label":"Critical","other":false},{"id":"2","label":"High","other":false},{"id":"3","label":"Medium","other":false},{"id":"4","label":"Low","other":false}],"questionKey":""}}},"uuid":"830ff42c-8dd3-421c-815d-93bb4ac114ef"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2024-06-28T13:16:45.460093032Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"IT support request","submit":{"lock":true,"pdf":true},"templateFormUuid":"830ff42c-8dd3-421c-815d-93bb4ac114ef"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sorry to hear you’re experiencing issues on the COEBRA platform. To help us diagnose and fix your problem, please provide as much detail as possible. Once we review the issue, our team will reach out with a solution."}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":26},"layout":"default","localId":"70f2c8fa-e487-4461-bc5e-22f7eeac96f9"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":27},"layout":"default","localId":"7497650d-9ef8-4b07-ae05-e5fb8f1c87bd"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":29},"layout":"default","localId":"fbc5fac0-148c-4e4d-83e8-5184d95047b0"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default","localId":"ef316ca0-1ba2-42cd-a1ea-dfebe58ed2c0"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0bf81c63-f376-4658-85c3-8dfaf2850b26","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"b45715d3-3d26-439d-b1ca-f0619c501115"}},{"type":"paragraph","content":[]}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"e9e084ea-b2e4-4e31-861e-1279d5633ea0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":8},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{"17":{"t":"sh","i":{"co":{"cIds":{"16":["5"]}}},"o":{"sIds":["1"]}}},"sections":{"1":{"name":"Critical","conditions":["17"]}},"questions":{"8":{"type":"pg","label":"Detail the nature of this impact on the business or customers","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"cm","label":"Browser","description":"Which browser are you experiencing the problem","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"26":{"type":"tl","label":"Organization Name","description":"","validation":{"rq":true},"jiraField":"customfield_10035","questionKey":""},"5":{"type":"cm","label":"Module","description":"Which functionality do you want to report?","validation":{"rq":false},"choices":[{"id":"3","label":"Registration","other":false},{"id":"2","label":"Platform Access","other":false},{"id":"1","label":"BAA Submission","other":false},{"id":"4","label":"Policy Upload","other":false},{"id":"5","label":"Claim(s) Subsmission","other":false},{"id":"6","label":"Accessing / Running Report(s)","other":false},{"id":"7","label":"Inviting Other Users","other":false},{"id":"8","label":"UI / UX","other":false},{"id":"9","label":"System Error Message","other":false},{"id":"10","label":"Security Related Issue(s)","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"1":{"type":"tl","label":"Describe the issue","description":"","validation":{"rq":false},"jiraField":"summary","questionKey":""},"27":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"pg","label":"Explain what caused the issue in as much detail as possible","description":"What were the steps required to create the problem?","validation":{"rq":false},"jiraField":"description","questionKey":""},"29":{"type":"da","label":"Date Issue Encountered","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"at","label":"Attachment","description":"Add relevant files","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"cs","label":"Priority","description":"","validation":{"rq":false},"choices":[{"id":"5","label":"Critical","other":false},{"id":"2","label":"High","other":false},{"id":"3","label":"Medium","other":false},{"id":"4","label":"Low","other":false}],"questionKey":""}}},"uuid":"830ff42c-8dd3-421c-815d-93bb4ac114ef"},"linkedJiraFields":["summary","description","customfield_10035"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}